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Privacy Policy
This Privacy Policy explains how Baxterbet Casino may collect, use, store and share personal information when you visit our website, create an account, play casino games, make transactions or contact support. We aim to handle information responsibly and transparently, in line with applicable privacy requirements in Australia. By using our website, you acknowledge that your information may be handled as described below.
Information we may collect
The information handled by an online casino will depend on how you use the website, which services you access and what information is needed to meet security and legal requirements. Baxterbet Casino may collect information directly from you, automatically through your use of the website, or from service providers that help us operate our services.
Account and identity information
When you register or maintain an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also collect information needed to confirm that you are eligible to use the services and that an account is being used by the correct person.
Verification information
To verify identity, age, location or account activity, we may request documents or other information. This can include identity documents, address evidence, images, source-of-funds information or information needed for customer due diligence. Verification material is handled for security, anti-fraud, responsible gambling and legal compliance purposes.
Payment and transaction records
We may handle information about deposits, withdrawals, wagers, winnings, refunds and other account transactions. Payment providers may process payment details on our behalf. Depending on the payment method, we may receive limited payment information rather than complete card or banking details. We use transaction records to operate your account, provide support, investigate unusual activity and meet record-keeping requirements.
Technical, device and usage information
When you visit or use the website, technical information may be collected, including your IP address, browser type, device identifiers, operating system, general location, pages viewed, access times, referring website and information about how you interact with the site. This information helps us maintain website performance, protect accounts, identify technical problems and improve the user experience.
Communications
If you contact support, we may keep records of your messages, account details, verification conversations and any information you choose to provide. These records help us respond to requests, resolve disputes, monitor service quality and protect the website and its users.
How we use personal information
Personal information is used only for purposes connected with operating, securing and improving the services, or where handling is required or permitted by law. The main purposes may include:
- Creating, administering and maintaining your account.
- Providing casino services, processing transactions and displaying account activity.
- Confirming your identity, age, location and eligibility to use the website.
- Conducting anti-fraud, anti-money-laundering, security and account-protection checks.
- Detecting suspicious, prohibited or unauthorised activity and enforcing applicable terms.
- Responding to questions, complaints, technical issues and other support requests.
- Understanding how the website is used and improving functionality, content and security.
- Sending service messages about your account, transactions, security or important changes.
- Sending marketing communications where permitted and where you have provided the required consent or preference.
- Meeting legal, regulatory, tax, dispute-resolution, audit and responsible gambling obligations.
We do not use personal information for unrelated purposes unless we have a lawful basis to do so, you have agreed to the additional use, or the use is otherwise permitted or required by applicable requirements. Where practical, information may be combined or analysed in a form that does not directly identify an individual, for example to understand website trends and improve services.
Sharing information
Information may be shared with carefully selected service providers that support website hosting, payment processing, identity verification, fraud prevention, customer support, communications, technology and security. These providers may access information only as needed to provide their services and are expected to handle it appropriately.
Information may also be disclosed where necessary to protect users, the website or the public; to investigate suspected fraud or unlawful activity; to enforce applicable terms; to respond to legal requests; or to meet a legal or regulatory obligation. We do not sell personal information as a general business practice. If information is transferred or handled in another country, appropriate steps may be taken to protect it, subject to applicable requirements.
Cookies, security and retention
Cookies and similar technologies
Baxterbet Casino may use cookies and similar technologies to keep the website working, remember preferences, support account sessions, understand website usage, improve performance and help detect security issues. Some cookies may be placed by service providers that assist with analytics, payments, security or communications.
You can manage or restrict cookies through your browser settings. Depending on your choices, disabling cookies may affect the availability or functionality of some website features, including account or security functions. Your browser may also provide options to delete cookies that have already been stored.
Keeping information secure
We use reasonable technical, organisational and administrative measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, authentication processes and staff or provider procedures. No website, network or electronic transmission can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.
How long information is kept
We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, to manage an account, resolve disputes, maintain business records, protect the website or meet legal and compliance requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable procedures.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that is no longer required, and withdrawing consent to marketing communications.
Making a data request
To exercise these rights, or to ask a privacy question, contact support@baxterbetcasino.win. Please explain your request clearly and provide enough information for us to identify your account and understand what you need. For security, we may ask for reasonable information to verify your identity before responding.
- Access: ask for a copy of personal information held about you, subject to applicable exceptions.
- Correction: ask us to update or correct inaccurate, out-of-date or incomplete information.
- Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available.
- Marketing consent: withdraw consent to marketing messages or change your communication preferences.
A request to delete information may not apply to records that we must retain for legal, security, dispute, transaction or responsible gambling purposes. Withdrawing marketing consent will not affect service messages that are necessary to operate your account, confirm transactions, protect security or communicate important changes. You may also stop promotional emails by using an unsubscribe option where one is provided.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The current version will be made available on the website. Where a change is significant, we may provide an additional notice or communicate it through an appropriate account or service channel. Your continued use of the website after an updated Policy is published may indicate acceptance of the revised terms, where permitted.
If you have concerns about how your personal information is handled, please contact support@baxterbetcasino.win first so we can review the issue and work towards an appropriate response.